A factory restore erases all the information and settings on the iPhone, iPad or iPod and installs the latest version of iOS or iPod software.
Prepare your device
- Make sure that you have the latest version of iTunes. If you can’t access a computer and your device still works, you can erase and restore your device without a computer.
- If you want to save the information on your iPhone, iPad, or iPod, make a backup.
- Go to Settings > [your name] > iCloud, tap Find My iPhone, then turn it off. For an unresponsive device or one that won’t turn on. If you forgot your passcode, get help.
Restore your device to factory settings
- Open iTunes. If you can’t access a computer and your device still works, you can erase and restore your device without a computer.
- Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
- If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps.
- Select your iPhone, iPad, or iPod when it appears in iTunes.
- In the Summary panel, click Restore [device].
- Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
- After your device restores to factory settings, it restarts. Now you can set it up as new.